Purchases

1.1 - Do you offer discounts?

Not really.

All purchases of Videoloupe go through Apple’s Mac App Store. If your company or institution has any discounts with Apple, then those discounts should apply. Otherwise, all purchases are as-is. Unfortunately, there’s no way to offer individual discounts through the Mac App Store, sorry.

1.2 - Can I request a refund?

For general billing questions, or for help with making a purchase or obtaining a refund, please contact Apple directly. Unfortunately, we do not have any ability to answer billing questions or offer refunds ourselves. If you’re unable to resolve the issue with Apple, please let us know via our support email address so that we’re at least aware of the problem.

Usage

2.1 - Does Videoloupe replace editors like iMovie or Final Cut Pro?

No, not really.

Applications like iMovie, Final Cut Pro and Adobe Premier are timeline based editors. Videoloupe does not have a timeline, nor is it designed for arranging multiple videos into a single composition. Instead, Videoloupe’s feature set focuses on playback and basic editing that can be done on a single video without the need for a timeline or project.

2.2 - Can Videoloupe create slideshows?

No.

You can use Videoloupe to easily export a sequence of frames from a video and save them as images, but you’ll need to use a third-party application for combining those images into a slideshow.

2.3 - Can Videoloupe import a sequence of images?

No, not yet.

We’re aware that many people would want the ability to combine a sequence of images into a single movie file, but Videoloupe is not yet capable of doing this. While this feature is relatively high on Videoloupe’s roadmap, as of this writing there is no timetable for when it might be added.

2.4 - Can Videoloupe export a sequence of frames as images?

Yes.

Videoloupe has extensive support for exporting frames from a video and saving them as images. You can export a single frame at a time or export a batch of frames all at once. There’s also a ‘Quick Export’ option that lets you export frames during live playback. Exported frames can be saved as JPEG or TIFF files.

2.5 - Can Videoloupe export a video without re-encoding it?

Yes, sometimes.

If you only wish to trim a video or remove the audio track, then Videoloupe can export an MP4 file without re-encoding it. This will dramatically decrease the time it takes to export a video. However, if you wish to apply any adjustments to the video, then the video will have to be re-encoded. To export a video without re-encoding it, select the “Passthrough” option when configuring export options.

2.6 - Can Videoloupe export or convert videos to Apple's ProRes format?

Yes.

Videos can be exported to Apple’s ProRes 422 format. Audio will be converted to LPCM format. You can learn more about Apple’s ProRes codec on their support website: About Apple ProRes.

Licenses

3.1 - Do I have to pay for updates to Videoloupe?

Yes, No, Maybe.

Unless otherwise stated, your Videoloupe license is valid for a single major version of Videoloupe and any minor versions associated with that major version. If you purchased a license for “Videloupe 1.x” then your license is valid for all “1.x.x” versions only.

When a new major version of Videoloupe is released a new license may be required. Existing users will be able to upgrade at a discounted rate off the full price. Users who purchased a license within a reasonably close time to when a new major version is released will receive a license to the new major version free of charge. The exact length of the grace period has not yet been determined but we’ll do our best to make it as fair as possible.

Technical

4.1 - What are Videoloupe's system requirements?
  • macOS 10.12 “Sierra” or higher.
  • 5MB of disk space.

Note that playback performance is heavily dependent on video codec and computing hardware.

4.2 - What video codecs does Videoloupe support?

QuickTime (.MOV) and MPEG-4 (.MP4).

Videoloupe is built using Apple’s AVFoundation media framework and only supports file types and video codecs that are natively supported by macOS.

Common formats that are not supported include: AVCHD, AVI, MTS, MXF, VOB and any “project file” belonging to another application. Support for these or any other format is dependent on Apple adding such support to macOS. There are no plans to include third-party libraries or to independently add support for additional codecs.

4.3 - Is Videoloupe available for Windows or Linux?

No. There is no version of Videoloupe that runs on any version of Windows, Linux or any other operating system other than macOS. There are no plans to support any other operating system, sorry.

4.4 - Is Videoloupe available for iOS?

No. There is no version of Videoloupe that runs on iOS and there are no plans at the moment to create one. Videoloupe is a desktop application that requires macOS.

Contact Us

5.1 - How do I report a bug or problem with Videoloupe?

The best way to report a bug is to use Videoloupe’s built-in bug reporting tool.

To open the built-in bug reporting tool, select “Report a bug…” from the “Help” menu in Videoloupe’s main menu bar, which is across the top of the screen. A dialog box will appear allowing you to provide details about the bug you’re reporting. Please provide as much information and context as possible. If you provide a valid email address, then we might follow-up with you for additional information.

If you’d prefer to file a bug using email, or the built-in bug reporting tool is not working, then please send your report or feedback to support@videoloupe.com.

5.2 - How can I contact you?

If you have any questions, concerns or feedback regarding Videoloupe, please don’t hesitate to contact us using the most appropriate method listed below. We read every message we receive and will attempt to respond as quickly as possible if a follow-up is required.

Support: support@videoloupe.com
General Feedback: feedback@videoloupe.com

Twitter: @videoloupe
Home Page: www.videoloupe.com

5.3 - Do you offer support by telephone?

No, sorry.

Email is the preferred method for contacting us. If you’ve already sent an email and feel like you should have received a response but haven’t received one after a reasonable period of time, then please feel free to send a follow-up email.

5.4 - Who's behind all this?

Corduroy Code Inc. is the company behind Videoloupe for Mac and Fileloupe for Mac. Corduroy Code Inc. is a privately owned business that is registered in British Columbia, Canada.

Kenny Carruthers is the founder, developer, designer and support team for both Videoloupe and Fileloupe. An immeasurable amount of gratitude and appreciation is extended to customers, friends, and in particular family, for their tremendous support and ongoing encouragement.

Thank you

Videoloupe

+

Fileloupe